Terms and Conditions

Effective Date: 14 / 07 / 2025

Welcome to Golden Star Car Hire (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website, [goldenstarcarhire.com](http://goldenstarcarhire.com) (“Website”), and all services provided by Golden Star Car Hire, including vehicle rentals, chauffeur services, and related offerings (collectively referred to as the “Services”). By using our Website and Services, you agree to comply with and be bound by these Terms. Please read them carefully.

1. General Terms

These Terms apply to all users of the Website and customers who rent vehicles or use any of our Services. By accessing or using our Website, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2. Booking and Reservations

All bookings for vehicle rentals and services must be made through our Website or by contacting us directly. You agree to provide accurate and complete information during the booking process, including your full name, contact information, and payment details.

• Booking Confirmation: A booking will be confirmed only once full payment has been processed, and a confirmation email has been sent to you.
• Booking Changes: If you need to modify or cancel your booking, you must notify us at least [insert number of hours or days] before the scheduled pickup time. Cancellations or changes made after this period may incur additional charges or result in the forfeiture of your booking fee.
• Availability: All vehicles are subject to availability at the time of booking. If a vehicle is unavailable, we will offer an alternative or refund your payment.

3. Vehicle Rental Terms

By renting a vehicle from Golden Star Car Hire, you agree to the following terms:

• Driver Requirements: The driver must be at least 21 years of age (or 25 for certain vehicle categories), hold a valid driver’s license for at least [insert number of years], and provide valid identification.
• Fuel Policy: Vehicles must be returned with the same fuel level as when they were delivered to you. If the vehicle is returned with less fuel, you will be charged for the fuel required to fill the tank, plus a refueling fee.
• Vehicle Condition: You are responsible for maintaining the vehicle in good condition during the rental period. Any damage, loss, or theft must be reported immediately to us.
• Return Policy: Vehicles must be returned on the agreed return date and time. Late returns may incur additional fees or a charge for the extra rental period.

4. Payment Terms

All payments for vehicle rentals and related services must be made in advance, unless otherwise agreed. We accept various payment methods, including credit cards, bank transfers, and mobile payments. Please refer to our Payment Policy for more detailed information.

• Refunds: Refunds are subject to our Refund Policy and are only available under specific conditions, such as booking errors or cancellations made within the specified time frame.
• Deposit: A refundable deposit may be required at the time of vehicle pickup. The deposit will be refunded in full, subject to vehicle condition and any outstanding charges.

5. Cancellation Policy

We understand that plans may change. If you need to cancel or modify your booking, please refer to our Cancellation Policy for detailed instructions on how to proceed.

6. User Responsibilities

As a user of our Services, you agree to the following responsibilities:

• Legal Use: You will use the vehicle in compliance with all local traffic laws and regulations. Any fines, penalties, or legal issues resulting from your use of the vehicle are your responsibility.
• Prohibited Use: You are prohibited from using the vehicle for illegal purposes, off-road driving, or allowing unauthorized drivers to operate the vehicle.
• Insurance: You must purchase the required insurance for the vehicle, which can be arranged through Golden Star Car Hire or your own provider. You will be liable for any damages that are not covered by the insurance policy.

7. Limitations of Liability

Golden Star Car Hire will not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or the Website. We make no representations or warranties regarding the accuracy or availability of the Website or our Services, and we reserve the right to make changes to the Website and Services at any time without notice.

8. Privacy and Data Protection

Your privacy is important to us. We collect and process your personal data in accordance with our Privacy Policy. By using our Services, you consent to the collection and use of your personal information as outlined in the Privacy Policy.

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed of any updates.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Zambia. Any disputes arising out of or in connection with these Terms shall be resolved by the courts of Zambia.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions or any aspect of our Services, please contact us:

Golden Star Car Hire
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Website: www.goldenstarcarhire.com
Address: [Insert Physical Address]