Privacy Policy

Effective Date: 14 / 07 / 2025

Golden Star Car Hire is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, goldenstarcarhire.com (the “Website”). By accessing or using our Website, you agree to this Privacy Policy and consent to the collection and use of your personal information as described herein.

1. Information We Collect

We collect personal and non-personal information when you interact with our Website or use our services. This may include:

Personal Identification Information:

Booking Information: Name, email address, phone number, home or business address, payment details (such as credit card or bank account information), and billing information.
Communication Information: Any messages or correspondence you send to us, including customer support inquiries and feedback.
Account Information: If you create an account with us, we may collect additional information such as your login credentials, preferences, and history.

Usage Data:

Technical Information: IP address, browser type, operating system, device type, and other technical information that may be collected automatically when you visit our Website.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your browsing experience, track site activity, and gather analytics. This helps us enhance the functionality of our Website.

2. How We Use Your Information

The information we collect is used for various purposes, including but not limited to:

Providing Services: To process vehicle rentals, bookings, and related services.
Customer Communication: To send confirmations, updates, and customer support responses related to your bookings.
Enhancing User Experience: To improve our Website’s functionality, content, and security.
Marketing and Promotions: To send promotional offers, newsletters, or advertisements about our services that may be of interest to you. You can opt-out of marketing communications at any time.
Payment Processing: To process payments for bookings and other services.
Legal Compliance: To comply with applicable laws, regulations, and legal processes or to protect our rights and interests.

3. Legal Basis for Processing Your Information

We process your personal information on the following legal bases:

Performance of a Contract: We collect and process your information to fulfill our contract with you for booking services and related activities.
Legitimate Interests: We may process your data for legitimate business purposes, such as improving our services, ensuring the functionality of our Website, or marketing our services.
Consent: We may collect and process your information based on your consent, particularly for marketing communications. You can withdraw consent at any time.
Compliance with Legal Obligations: We may process your information to comply with legal requirements, such as fraud prevention or record-keeping.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist in our operations, such as payment processors, IT services, customer support, and marketing. These service providers are obligated to maintain the confidentiality and security of your information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
Legal Compliance: We may disclose your information if required by law or in response to valid legal requests by public authorities (such as a court order or government agency).
Protection of Rights: We may disclose your information to protect our rights, property, and safety, and the rights, property, and safety of others, including to prevent fraud and security incidents.

5. Data Security

We take the security of your personal information seriously and employ various technical and organizational measures to protect it from unauthorized access, alteration, or disclosure. These measures include:

Encryption: We use encryption technologies to secure sensitive personal data during transmission.
Access Controls: We restrict access to your personal information to employees, agents, and contractors who need it for legitimate business purposes.
Regular Audits: We perform regular security audits to identify and mitigate risks to data security.

However, no method of data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You have the right to request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal obligations or legitimate business reasons.
Objection: You may object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format for transfer to another organization.

To exercise any of these rights, please contact us using the contact details provided below.

8. Cookies and Tracking Technologies

We use cookies to enhance your experience and gather analytics about the usage of our Website. Cookies are small text files that are placed on your device when you visit a website. You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our Website.

For more information on the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

9. Third-Party Links

Our Website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us, and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by updating the “Effective Date” at the top of this page or by sending you an email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Golden Star Car Hire
Email: goldenstarcarhire94@gmail.com
Website: www.goldenstarcarhire.com