Effective Date: 14 / 07 / 2025

Welcome to the Frequently Asked Questions (FAQ) page for Golden Star Car Hire. Below are answers to some of the most common questions regarding our services. If you don’t find the information you’re looking for, please feel free to contact us.

1. What types of vehicles are available for rental?

We offer a wide range of vehicles to meet various needs, including:

• Sedans: Ideal for personal trips or business travel.
• SUVs: Perfect for family vacations or off-road adventures.
• Minivans: Great for group travel or large families.
• Buses: Available for corporate events, weddings, and large group transportation.

If you have specific requirements, please contact us to discuss your options.

2. How can I make a booking?

Bookings can be made online through our website [goldenstarcarhire.com](http://goldenstarcarhire.com) or by contacting us directly. Simply provide the details of your rental, such as the vehicle type, rental dates, and delivery preferences. Our team will confirm your booking and provide you with a payment link.

3. What payment methods do you accept?

We accept the following payment methods:

• Credit Cards: Visa, MasterCard, and other major credit cards.
• Bank Transfers: Payments can be made via bank transfer to our designated account.
• Mobile Payments: We accept mobile payments such as Airtel Money and MTN Mobile Money.
• Cash Payments: Cash payments can be made at our office locations.

4. What are your rental requirements?

To rent a vehicle, you must meet the following requirements:

• Be at least 21 years old (or 25 for certain vehicle categories).
• Have a valid driver’s license for at least [insert number of years].
• Provide valid identification (e.g., passport or national ID).
• Provide a valid credit card for payment and security purposes.

5. Can I modify or cancel my booking?

Yes, you can modify or cancel your booking. Please refer to our Cancellation Policy for specific details on how to cancel or make changes to your reservation. Note that changes or cancellations made after a certain time may incur additional charges.

6. Do you offer delivery and collection services?

Yes, we offer delivery and collection services for your convenience. Vehicles can be delivered to your preferred location within Lusaka, Ndola, Kitwe, Livingstone, and surrounding areas. Additional charges may apply depending on the distance and location.

7. Is insurance included in the rental?

Insurance is typically included in the cost of your rental. However, you can opt for additional coverage or upgrades for more extensive protection. Please ask us about the available insurance options when making your booking.

8. What happens if I damage the vehicle?

If the vehicle is damaged during the rental period, you are responsible for covering the cost of repairs. The amount will be deducted from your security deposit, or you will be invoiced for the damages if the deposit does not cover the full cost. We highly recommend taking out insurance to cover any potential damages.

9. Can I extend my rental period?

Yes, you can extend your rental period, subject to vehicle availability. Please contact us at least 24 hours before the end of your rental period to request an extension. Additional charges will apply for the extra days.

10. What should I do if I have a breakdown or emergency?

If you experience a breakdown or any emergency while using our vehicle, please contact us immediately. Our emergency support team is available 08:00 to 17:00 Zambian time. We will provide assistance and, if necessary, arrange for the vehicle to be replaced or repaired as quickly as possible.

11. Can I drive the vehicle outside of Zambia?

Our vehicles are generally not allowed to be driven outside of Zambia. If you plan to travel to another country, please contact us in advance to discuss your options. Additional permissions and fees may apply for cross-border travel.

12. How do I contact Golden Star Car Hire for further questions?

If you have any further questions or need assistance, you can reach us through the following methods:

Golden Star Car Hire
Email: goldenstarcarhire94@gmail.com
Website: www.goldenstarcarhire.com