Effective Date: 14 / 07 / 2025

At Golden Star Car Hire, we are committed to providing a seamless and transparent payment process. This Payment Policy outlines the terms and conditions that govern the payment methods and terms for all services provided by us. By making a booking or purchasing any service, you agree to comply with the terms of this policy.

1. Payment Methods

We accept a variety of payment methods for your convenience:

• Bank Transfers: Payments can be made via direct bank transfer to our designated account. Please ensure that the payment reference includes your booking or service ID for proper tracking.
• Credit and Debit Cards: We accept Visa, MasterCard, and other major credit or debit cards. Payments can be securely processed online through our payment gateway.
• Mobile Payments: We accept mobile payment options such as Airtel Money and MTN Mobile Money for ease of payment.
• Cash Payments: For local customers, we accept cash payments at our office locations in Lusaka, Ndola, Kitwe, and Livingstone.

2. Payment Terms

Payments for our services are governed by the following terms:

• Booking Confirmation: A booking will only be confirmed once the payment has been processed and cleared. For reservations made in advance, full payment is required within 48 hours of booking to secure the vehicle.
• Payment Deadline: Payments must be made by the due date specified in the invoice or booking confirmation. Late payments may result in the cancellation of your booking or additional fees.
• Refunds: Refunds are processed in accordance with our cancellation policy. Please refer to our Cancellation Policy for more details.
• Deposit: A deposit of [insert percentage]% may be required for long-term rentals or corporate bookings. The deposit will be credited toward the final amount and is refundable, subject to our vehicle return conditions.
• Security Deposits: A refundable security deposit is required upon vehicle pickup. This deposit will be refunded after the vehicle has been returned in good condition, subject to any damages or late fees incurred.

3. Pricing & Currency

All prices listed on our Website are in Zambian Kwacha (ZMW) unless otherwise stated. We reserve the right to adjust pricing for any reason, including changes in taxes, fuel prices, or market conditions. Any adjustments to pricing will be communicated to you before payment is processed.

4. Late Payments and Penalties

If payment is not received by the due date, a late payment fee of [insert amount or percentage]% of the total outstanding balance will apply. Additionally, the booking may be canceled if the payment is not received within [insert number] days from the due date.

5. Non-Payment

If you fail to make the necessary payment, we reserve the right to take appropriate action, including but not limited to suspending your booking, initiating a collection process, or involving third-party collection agencies. You will be responsible for any additional costs incurred as a result of non-payment.

6. Payment Security

We prioritize the security of your payment information. All transactions are processed securely through encrypted channels, and we adhere to industry-standard security practices. Our payment gateways comply with international security standards to ensure your data is safe.

7. Changes to Payment Terms

Golden Star Car Hire reserves the right to modify or update this Payment Policy at any time. Any changes will be effective immediately upon posting on our Website, and we will notify you of any significant changes. We encourage you to review this policy periodically to stay informed about any updates.

8. Contact Us

If you have any questions or concerns about this Payment Policy or require further assistance regarding payments, please contact us:

Golden Star Car Hire
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Website: www.goldenstarcarhire.com
Address: [Insert Physical Address]